InfoWorld reader SEnright relates a tearful tale: A mobile user called to say that his laptop was no longer functioning. After a lengthy phone conversation, during which the user initially denied anything unusual had happened, he disclosed that he had spilled an entire can of Coke on the keyboard. "He continued by telling me that he had tried to dry it with a hair dryer, but that it still would not boot. I asked him to send it back to me, and that I would have it repaired." But when SEnright opened the laptop's shipping box the very next day, he had a bit of a shock. "The gentleman had not used a ‘hair dryer,' but must have borrowed a heat gun at one of our locations, because all that was left of the keyboard was a cooled pool of molten black plastic." Ouch. Source: Infoworld

We had a recently hired Assistant CIO who proved to be embarrassingly incompetent. (You'll notice that I said "had", as her repeated screw-ups finally got her...ah..."retired".) One of her more widely known gaffs was an email she sent to the entire IT staff. It had an attachment which turned out to be huge enough to over-fill half the mailboxes in the department, rendering them useless until this missive could be deleted. The subject of the attachment - "Proper Email etiquette", which included a section on the wisdom of sending a link to large documents rather than attaching them to multiple emails. Source: Shark Tank