With the iPad's imminent release and growing adoption of touchscreen smartphones, it's only a matter of time before natural user interfaces become a mainstream IT requirement.
Useful, usable and desirable applications:
I've been spending some time learning about enterprises that are evolving their existing web applications for devices other than a personal computer. Several increasingly related trends are behind this evolution. First, enterprises are adopting Web 2.0 design and interaction practices - yes Web 2.0 is still an investment area for enterprises. Second, these enterprises are being pushed by their users, and their competitors, to expose enterprise applications to mobile devices. Third, enterprises are beginning to expand social interactivity and communications enablement inside of their web applications. Finally, enterprises are beginning to expose their web application content to third party sites by exposing APIs to their enterprise web applications. This is being done in order to deliver content to users where users are versus expecting users will always end up on the enterprise website. The central driver behind these four trends is, not surprisingly, to deliver better user experiences. However, "better" only tells half the story. After reading Forrester analyst Mike Gualtieri's post about user experience, I realized that "better" really means experiences that are useful, usable and desirable.
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