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[2009-11-17] Understanding And Addressing Current IT Service Management Discussions
Twitter is increasingly useful lately, for pointers to current IT Service Management (ITSM) discussion & many other topics. A couple lines of inquiry have me feeling contrarian, or at least desiring more clarity:

[2009-11-03] OpenLogic May See Better Days Soon
I read two articles last week that lead me to believe OpenLogic's best days are ahead. First, OpenLogic reported a 41% year to year increase in 3Q09 revenue with a 100% renewal rate. These are strong results and the renewal rate suggests that clients value OpenLogic's offerings.